FAQ

We want you to have an amazing experience with us! So we do our best to answer every possible question that you may have, as you start enjoying the new way to shop online with BeyondTag.

 

Labor Day Special

Get an Apple AirTag FREE with your order of $49 or more. Limit 1 per customer. Estimated arrival within 3 to 4 weeks of placing the order. Not applicable on cancelled or returned order. Promotion Valid till 09/07/2021.

Order & Price

How does ‘Wish your Price’ on BeyondTag work?
Select a product you like from our listings, enter the price you would like to pay in the ‘Wish your price’ box (keep it fair so that you have a better shot at getting the product) and click the Wish symbol. If your price is accepted, we immediately take you to order summary page on the following screen. Once you have entered and reviewed all the details, you can click confirm purchase to buy the product at that price.

How many times can I wish my price on a specific product?
You have 2 attempts to ‘wish your price’ on any particular product. If your 2 attempts were un-successful, you will have to wait for an hour before you can ‘wish your price’ again on the same product.

After my wish price was successful, can I come back & wish a different price on the same product?
No. Once BeyondTag accepts a price you entered, we will lock that price for you for that particular product.

Can I wish for a lower price if I make a bulk quantity purchase?
No. Price is always same for any quantity purchased on BeyondTag.

Why was I prompted to increase my wish price?
Whenever your price is close to a price point BeyondTag can accept – we give you a hint to increase your price (at least by a few dollars) to help you bag the product!

Shipping & Delivery

Ok, my order was successful. When can I expect the product to be delivered?
We usually deliver the products in 3-5 business days.

Are there any shipping charges on my order?
We offer FREE shipping within US on all orders irrespective of the order amount and size.

Authenticity & Condition

How is BeyondTag able to offer amazing prices & savings to us? Are these products pre-owned or re-furbished?
BeyondTag doesn’t sell pre-owned or refurbished products. All products are brand new with tags and labels. We cut out the middle men in the chain and pass on the savings to you.

Are the products authentic? Does BeyondTag guarantee that?
Yes, all products are authentic and brand new. All the top designer products come with an authenticity card. BeyondTag has zero tolerance for counterfeit products.

Payments

When do you charge my credit card or payment method? Is the payment gateway secure?
When you click “Confirm Purchase” in the order summary page, you will be charged and notified immediately. All payments processed on BeyondTag are 100% secure.

Can I change my mind and wish for a different price after I hit Confirm Purchase?
No. Your wished price on a particular product cannot be modified once your price is successful. If BeyondTag accepts the price & you confirm the purchase, you will be notified and charged immediately. If your wish price was not accepted by BeyondTag, then you will have 2 more attempts to wish your price on the same product.

Returns & Refunds

What is your return policy?
Our policy allows 14 days from delivery to request a return. All of our orders are inspected by our logistics center. The item must be returned in original condition with tags & labels attached and not have been worn to be accepted as a return. Fragrances & skincare must be returned unopened.

How is my refund processed?
Refunds are issued back to the credit card charged for the particular order.